Privacy Policy

What we collect

When you book, we collect your name, email address and mobile number, together with your booking history. If you create an account or membership, we also store your membership tier, session usage and wallet transactions.

Payments are processed by our payment provider; we do not store your card details.

If you use THE READ, our on-site recovery chat, we also store the conversation you have with it — including what you tell us about how you feel — and your email address if you choose to save your results.

How we use it

We use your information to manage bookings and check-ins, send booking confirmations and reminders, operate memberships and loyalty, and improve the hub. We send marketing email only where you have opted in, and every marketing email includes an unsubscribe link.

Analytics

We use Google Analytics to understand how the website is used. Analytics data is aggregated and does not identify you personally.

Sharing

We do not sell your personal information. We share it only with service providers needed to operate the hub — payments, email delivery, hosting, and (for THE READ) our AI guidance provider — under appropriate safeguards, including where a provider processes information outside South Africa, or where required by law.

THE READ recovery chat

THE READ is an optional chat tool that suggests recovery services and protocols based on what you tell it. You consent before the chat starts, and we store the conversation to give you recovery guidance, improve the tool, and — if you choose to save your results — to follow up and let our physiotherapist pick up where the tool left off.

Your conversation may include information about how you feel or minor health concerns. It is processed only with your consent, and is handled by a third-party AI provider (Anthropic) on our behalf to generate guidance, including on servers outside South Africa, under appropriate safeguards. THE READ gives general guidance only — it is not medical advice and not an automated decision about you; a person is always involved in any booking or treatment. You can withdraw consent or ask us to delete your recovery-chat data at any time by emailing info@botthms.co.za.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing info@botthms.co.za. See our POPIA notice for the full statement of your rights under South African law.